Conversational commerce offers an approach where customers voice their requirement via speech or text, and the bot determines the best channel and routes the inquiry to get answers to the customer’s question or to resolve the problem. #artificialintelligence #virtualassistant #chatbots #conversationalcommerce #naturallanguageprocessing
https://blog.kore.ai/how-ai-enabled-chatbots-are-fueling-the-growth-of-conversational-commerce
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