Learn how conversational AI is considered one of the most important customer support trends. Three in four customers now prefer dealing with a virtual agent. A growing body of research has shown that many companies have saved billions of dollars by integrating AI-powered virtual assistants into their call centers. #ConversationalAI #SmartIVR #VirtualAssistants #CallCenterAutomation #SentimentAnalysis #CustomerSupport
https://blog.kore.ai/virtual-assistants-in-ivrs-how-they-pacify-angry-customers-and-improve-customer-satisfaction
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